These days you will consistently hear the same complaint from consumers. Whether they are talking about their phone company or a local store. The one thing that consumers are looking for is customer service. Noticing that this is something that has long since come to pass, it is no wonder people are wondering where all the friendly, helpful, and attentive people have gone? Could it really be that this is what the human race has been reduced to?
Well, let’s face it there are very few companies that even pay attention to the way in which they are treating their customers. Perhaps it is just the nature of human beings today or perhaps business is just too fast paced to care. Whatever the problem is, there is most definitely a problem with the way that companies are looking at customers and the lack of concern for what they think about the service that they are receiving.
There is however one industry in which customer service is the crux of everything that they say and do and the customer’s experience is the most important thing on the mind of every single employee across the board. In the private charter industry there are very few things that are as important as the customers and their overall experience.
Sure there was a day when people could count on customer service from the commercial airlines. In fact those days have long since passed and while there are customers who are still looking for this level of customer care and the lovely staff that wants to cater to your every need as you fly across the country or across the world, that level of service no longer exists in commercial airline industry.
When you try to compare the commercial airlines and the private charter industry there is simply no comparison. It is like comparing apples to oranges. When it comes to customer service the private charter industry is well superior and while both services will take you where you need to go, other than that there simply is no comparison at all.