Southwest loses on-time performance record; feeling effects of hub airport operations
Southwest Airlines, the US industry leader in on-time arrivals since record keeping commenced in 1987, has slipped to eighth in the 12 months to Oct-2010 as it expands at congested airports such as New York LaGuardia and operates with record load factors. As a result, the carrier’s turnaround time has also reportedly increased from 20 minutes to 30 minutes.
